Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you request a manufacturing quote, contact our sales engineers, subscribe to catalogues, or place custom sample orders:

• Contact & Identity Data: Full name, professional title, business/company name, email address, direct phone/WhatsApp number, billing address, and destination shipping address.
• Custom Manufacturing Specs & Design Files: Tech packs, digital mockups, logo vector files, size specifications, fabric/leather preferences, Pantone color codes, and proprietary branding requirements.
• Transactional Data: Purchase orders, sample orders, payment records, bank transfer confirmations, commercial invoices, and customs documentation. (We do not store complete credit card numbers on our servers).
• Technical & Browsing Data: IP address, device type, browser information, pages visited, session duration, and standard analytics cookies.

2. How We Use Your Information

We process your data exclusively for legitimate commercial and operational purposes, including:

• Preparing accurate factory-direct quotations, sampling estimates, and production timelines.
• Manufacturing, customizing, packaging, and dispatching orders to your specified destination.
• Communicating order status updates, lab dips, pre-production sample approvals, and shipping tracking numbers.
• Arranging customs clearance documents, certificates of origin, and international freight with carriers (DHL, FedEx, air/sea freight).
• Responding to wholesale inquiries, technical support, and partnership requests.
• Improving our website performance, catalog navigation, and user experience.

3. Proprietary Design Confidentiality & Non-Disclosure (NDAs)

As an OEM/ODM manufacturing partner, Zynova Apparel treats all client designs, artwork, custom tech packs, and brand assets with strict commercial confidentiality:

• Your custom artwork, embroidery files, and proprietary patterns remain your exclusive intellectual property.
• We never sell, distribute, showcase, or repurpose client-specific custom apparel or private label products to third parties without prior written consent.
• We gladly sign formal bilateral Non-Disclosure Agreements (NDAs) upon request before receiving confidential development specifications.

4. Data Sharing & Third-Party Service Providers

We do not sell, rent, or trade your personal or business data. We only share necessary data with trusted operational partners strictly to fulfill manufacturing and logistics contracts:

• Logistics & Freight Carriers: Express couriers (DHL Express, FedEx) and international freight forwarders to facilitate door-to-door delivery and customs clearance.
• Secure Payment Processors: Regulated international banking institutions, wire transfer networks, and secure payment processors.
• Legal & Regulatory Authorities: Only when required by applicable law, export compliance regulations, or court summons.

5. Data Security & Storage

We employ enterprise-grade security protocols, including 256-bit SSL/TLS encryption across our website, hardened firewalls, restricted access controls, and secure data storage to safeguard your business communications and commercial transactions from unauthorized access, disclosure, or alteration.

6. International Data Transfers & Global Compliance

As an international manufacturing exporter based in Sialkot, Pakistan serving clients in the European Union, United Kingdom, United States, Canada, Australia, and worldwide, we adhere to international data privacy best practices, including GDPR principles for European business partners.

7. Your Privacy Rights

Depending on your jurisdiction, you have the right to:

• Request access to the personal data we hold about you.
• Request corrections or updates to inaccurate or incomplete business records.
• Request the deletion of your personal contact data (subject to legal, accounting, and tax retention obligations).
• Opt out of marketing communications at any time by contacting us directly.

8. Contact Our Privacy Officer

For any questions regarding this Privacy Policy, your personal information, or to request a Non-Disclosure Agreement (NDA), please contact us: